We are happy to provide samples on request however we do require samples to be returned to us. Due to expenses incurred (as we have to pay for the samples) we do have several policies in place

New Clients

1) If you are a new client we ask that you shop around first and compare products and prices. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.

2) Maximum quantity is 2 of any one product range. All samples provided free of charge are requested to be returned within a 21 day period otherwise they will be billed out to you at the minimum order unit rate.

3) Any accumulated samples over a total value of $20 +GST and less than $50 +GST (based on the minimum order unit rate), will need to be paid for before despatch. We are happy to credit this back if an order is placed and/or samples are returned. Any samples with accumulated value of over $50 are non returnable for a credit unless an order is placed.

4) If total value of samples exceeds $50 +GST they are non returnable for a credit unless an order is placed. Credit will only apply to those items ordered and returned. Any other items not ordered are non returnable for a credit. 5) Any one product over $30 +GST (based on the minimum order unit rate), that we do not have in the showroom and need to specially order in is nonreturnable/ non refundable if an order is not placed. If order is placed and sample is returned we are happy to credit this back against your order.

Existing Clients

1) Any client with an annual spend of over $5,000 can have any sample sent free of charge up to a value of $50 +GST. These samples must be returned after inspection or they will be charged to your account.

2) All samples provided free of charge are requested to be returned within a 21 day period otherwise they will be billed out to you at the minimum order unit rate.

3) Any samples over a total of $50 +GST (based on the minimum unit rate), will need to be paid for before despatch. They are non returnable for a credit unless an order is placed. Credit will only apply to those items ordered and returned. Any other items not ordered are nonreturnable for a credit.